Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"4661c61d2c7576e2498bf5c21c25ebd49587cc60_lout","branding":{"id":"3","key":"bcs","name":"Biome Support Portal","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#bf0600","headerLinkHoverBGColor":"#bf0600","headerBadgeColor":"#bf0600"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/eccf33cf-2207-4b15-ab32-eaaab80ae884/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODNjMzUzZC1lMWZmLTQzMGMtYWMzZS04NWE5NDU2Y2FlYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVjY2YzM2NmLTIyMDctNGIxNS1hYjMyLWVhYWFiODBhZTg4NCI6WyJyZWFkIl19LCJleHAiOjE3ODY3ODkzNDQsIm5iZiI6MTc4Njc4ODc0NH0.n5zutSc0oRs-OyC3rMonYkzJg_WtAUhP5K0hbi6PRX8&client=d83c353d-e1ff-430c-ac3e-85a9456caeb6&mode=fit","logoId":"eccf33cf-2207-4b15-ab32-eaaab80ae884","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Biome Service Portal!","sharedPortalName":"Biome Service Portal","userInitialAnnouncementHeader":"\uD83D\uDCE2 Biome Office Hours - Weekly Drop-In Support","userInitialAnnouncementMessageWiki":"<p>Join our weekly Biome Office Hours to ask general questions about the Biome application, measure logic, data submissions, and onboarding topics.</p>\n<p>Every Thursday | 1:00 PM EST<br> Join using <a href=\"https://teams.microsoft.com/meet/29209735746279?p=p7nowaA1T3VGPj4T3B\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">this link</a> recurring Teams link.</p>\n<p>Please note: PHI should not be shared. Client-specific deep dives will be handled via the BCS Support Portal.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Biome Service Portal!","sharedPortalName":"Biome Service Portal","announcementHeader":"\uD83D\uDCE2 Biome Office Hours - Weekly Drop-In Support","announcementMessage":"Join our weekly Biome Office Hours to ask general questions about the Biome application, measure logic, data submissions, and onboarding topics.\n \nEvery Thursday | 1:00 PM EST\nJoin using [this link|https://teams.microsoft.com/meet/29209735746279?p=p7nowaA1T3VGPj4T3B] recurring Teams link.\n \nPlease note: PHI should not be shared. Client-specific deep dives will be handled via the BCS Support Portal.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0563c1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/4fb7e5e6-3fab-418b-a4ea-912ba6e090ba/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODNjMzUzZC1lMWZmLTQzMGMtYWMzZS04NWE5NDU2Y2FlYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjRmYjdlNWU2LTNmYWItNDE4Yi1hNGVhLTkxMmJhNmUwOTBiYSI6WyJyZWFkIl19LCJleHAiOjE3ODY3ODkzNDQsIm5iZiI6MTc4Njc4ODc0NH0.i-SuL_yaIT1fFm6hCdaKYEx9ucVyPDIdzfdYCxTnH3A&client=d83c353d-e1ff-430c-ac3e-85a9456caeb6&height=300&mode=fit","bannerMediaApiFileId":"4fb7e5e6-3fab-418b-a4ea-912ba6e090ba","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"bcs","projectId":10002,"serviceDeskId":3,"name":"Biome Support Portal","description":"<p>Please select from the options below to raise a support ticket or browse our support articles using the search bar at the top of the page.</p>\n<hr>\n<p><b>Have you had a chance to explore our <a href=\"https://app.biome.io/bpn/home/faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">FAQs</a>?</b></p>\n<p>Our <a href=\"https://app.biome.io/bpn/home/faqs\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Learning Library</a> is thoughtfully curated based on the most common questions from our customers, and it may have the answers you're looking for.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"196","name":"Administrative/Contracting Questions","descriptionHtml":"","callToAction":"Administrative/Contracting Questions","introHtml":"<p>Questions about billing, contracts, participation, or module expansion.</p>","icon":10645,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10645","groups":[40],"key":""},{"id":"156","name":"Application & Data Assistance","descriptionHtml":"","callToAction":"Application & Data Assistance","introHtml":"<p>Use this section for questions about where to find data or how the data is being presented in the reports.</p>","icon":10470,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[47],"key":""},{"id":"149","name":"Application Enhancements & New Measure/Feature Requests","descriptionHtml":"","callToAction":"Application Enhancements & New Measure/Feature Requests","introHtml":"<p>Requests to tailor dashboards, metrics, or reports to specific requirements. Inquiries about adding new features, tools, or enhancements to improve the functionality of existing products. Requests for the addition of new measures to meet evolving data and reporting needs.</p>","icon":10482,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[45],"key":""},{"id":"153","name":"Biome Community List Serve","descriptionHtml":"","callToAction":"Biome Community List Serve","introHtml":"<p>Collaborate with other users by joining our community email group to share tips, ask questions, and learn best practices across organizations.</p>","icon":10499,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[45],"key":""},{"id":"230","name":"Data Availability Questions","descriptionHtml":"","callToAction":"Data Availability Questions","introHtml":"<p>Use this category for questions about the status of your data submissions, including confirmation of receipt, details about a recent submission, or estimated timelines for when submitted data will be processed and available in the platform.</p>","icon":10520,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[47],"key":""},{"id":"309","name":"Echo & Biome Valve Workflow Support","descriptionHtml":"","callToAction":"Echo & Biome Valve Workflow Support","introHtml":"<p>Support requests related to the Biome Echo Dashboards, Echo Surveillance, & Biome Valve Workflow product, including access/login issues, functionality questions, workflow configuration, user permissions, troubleshooting, data or patient workflow concerns, training questions, and new feature or enhancement requests.</p>","icon":10558,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[47],"key":""},{"id":"157","name":"General Questions about the Biome Performance Network","descriptionHtml":"","callToAction":"General Questions about the Biome Performance Network","introHtml":"<p>Use this category for general questions or requests pertaining to the Biome Performance Network that do not fall under the other support categories.</p>","icon":10511,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[47],"key":""},{"id":"152","name":"Login Support","descriptionHtml":"<p>Please provide specific details about the issue you're encountering. For assistance with resetting your password or login FAQs, please see our <a href=\"https://biome-analytics.atlassian.net/servicedesk/customer/portal/3/article/2012020762?src=1700383437\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">troubleshooting guide</a>. <b>If applicable, be sure to include a full screenshot that captures both the browser and the URL.</b></p>","callToAction":"Login Support","introHtml":"<p>Use this form for assistance with logging in, password resets, or multi-factor authentication (MFA).</p>","icon":10562,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[40],"key":""},{"id":"151","name":"MRN Case Lists/Research Requests","descriptionHtml":"<p>Thank you for reaching out to the Biome team for your request! A member of the Biome Performance Improvement team will review your request and reach out if additional information is needed.<br> *Please do not fill any fields/attachments with PHI information when submitting a request. Reach out to a Biome team member if you have any questions.</p>","callToAction":"MRN Case Lists/Research Requests","introHtml":"<p>Please use this form to request detailed case information for case reviews or research projects.</p>","icon":10531,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[47],"key":""},{"id":"197","name":"Performance Improvement Consulting","descriptionHtml":"","callToAction":"Performance Improvement Consulting","introHtml":"<p>Use this form to request consulting support for deeper analysis of your facility’s performance in metrics within the Biome Performance Network.</p>","icon":10624,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[45],"key":""},{"id":"53","name":"User Management","descriptionHtml":"","callToAction":"User Management","introHtml":"<p>Request an account for a new user, create multiple new user requests, request user modification(s), or disable users.</p>","icon":10494,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[40],"key":""},{"id":"150","name":"Custom Analysis","descriptionHtml":"<p>Thank you for reaching out to the Biome team for your request! A member of the Biome Performance Improvement team will review your request and reach out if additional information is needed.<br> *Please do not fill any fields/attachments with PHI information when submitting a request.</p>","callToAction":"Custom Analysis","introHtml":"<p>Please use this form if you are requesting assistance with a custom analysis outside of our regular quarterly offerings.</p>","icon":10477,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10477","groups":[],"key":""},{"id":"143","name":"Customer Requests","descriptionHtml":"<p>Thank you for reaching out to the Biome team for your request! A member of the Biome Performance Improvement team will review your request and reach out if additional information is needed.<br> *Please do not fill any fields/attachments with PHI information when submitting a request. Reach out to a Biome team member if you have any questions.</p>","callToAction":"Customer Requests","introHtml":"","icon":10558,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[],"key":""},{"id":"60","name":"General Question/Feedback","descriptionHtml":"","callToAction":"General Question/Feedback","introHtml":"<p>If you have any additional questions about any measures, dashboards, or feedback for the team, please don't hesitate to reach out! We are here to assist.<br> For questions regarding measures and dashboards, please include a link to the measure/dashboard you are referencing.</p>","icon":10491,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""},{"id":"48","name":"Get IT Assistance","descriptionHtml":"<p>Please provide specific details about the issue you're encountering. <b>Be sure to include a full screenshot that captures both the browser and the URL.</b></p>","callToAction":"Get IT Assistance","introHtml":"<p>Assistance for IT Questions</p>","icon":10467,"iconUrl":"https://biome-analytics.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""}],"reqGroups":[{"id":40,"name":"User Access & Account Management"},{"id":47,"name":"Data-Related Requests & Questions"},{"id":45,"name":"Performance Improvement Support"}],"orderMapping":{"40":[196,152,53],"47":[156,230,151,157,309],"48":[156],"45":[149,153,197],"46":[153],"43":[60],"41":[53],"39":[53],"15":[48],"14":[48,53],"16":[53]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"532edb65-ca1e-3f5d-baa1-2715db6c194b","appLinkName":"System Confluence","appLinkUrl":"https://biome-analytics.atlassian.net/wiki","spaceKey":"BPICG","spaceName":"Biome Performance Improvement - Client Guides","spaceUrl":"https://biome-analytics.atlassian.net/wiki/spaces/BPICG","isServer":false},"labels":[],"projectKey":"BCS","serviceDeskId":3,"kbLinkDomainURLs":["https://biome-analytics.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkODNjMzUzZC1lMWZmLTQzMGMtYWMzZS04NWE5NDU2Y2FlYjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTMxMjAwMzQ1NSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODY3ODk5NDQsIm5iZiI6MTc4Njc4ODc0NCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.VMdXPya46QHL6Qv4s1nLZvd7Ikzp7u8q9dMMeQ9xRBk","targetCollection":"upload-user-collection-312003455","endpointUrl":"https://api.media.atlassian.com","clientId":"d83c353d-e1ff-430c-ac3e-85a9456caeb6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Biome Service Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://biome-analytics.atlassian.net/wiki","kbLinkDomainURLs":["https://biome-analytics.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}